Shipping & Returns Policy
Effective Date: 1 sep 2025
Website: https://smarterahubshop.com
Company: SmartEra Hub
At SmartEra Hub, we aim to make your shopping experience smooth and worry-free. This page explains our shipping process and returns policy so you can shop with confidence.
Shipping Policy
Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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During peak seasons or promotional sales, processing may take slightly longer.
Shipping Time
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Standard delivery usually takes 7–15 business days, depending on your location.
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Some products may take longer (up to 20 business days) due to international shipping or customs clearance.
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You will receive a tracking number via email once your order has been shipped.
Shipping Areas
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We currently ship worldwide.
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Remote locations may experience extended delivery times.
Shipping Charges
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Shipping fees are calculated at checkout based on destination and order size.
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Occasionally, we offer free shipping promotions on selected products.
Returns & Refunds Policy
We want you to be 100% satisfied with your purchase. If you’re not happy with your order, here’s how returns work:
Eligibility for Returns
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You may request a return within 14 days of delivery.
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Items must be unused, in their original packaging, and in the same condition you received them.
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Certain products (e.g., personal care, hygiene-related items, or custom-made products) may not be eligible for return.
How to Request a Return
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Contact us at smarterahub@gmail.com with your order number and reason for return.
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Our support team will provide you with the return address and instructions.
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Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Refunds
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping fees are non-refundable, unless the return is due to our error (wrong or defective product).
Exchanges
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If you received a damaged or defective product, we will replace it at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs (unless the product is defective or incorrect).
Contact Us
If you have any questions about our Shipping & Returns Policy, please reach out:
📧 Email: smarterahub@gmail.com
🌐 Website: https://smarterahubshop.com